0.0 / CompanyA category of one, built deliberately.
Cerv was founded in 2021 to answer a question the commercial property services category had stopped asking: what does it take to deliver one accountable standard across every service, every market, every visit.
0.0 / CompanyOperationalThe problem with property services.
Every commercial property runs on five or more service vendors. Each with their own contract, contact, scope, and standard. Each accountable to a different part of the business. Each invisible to the others.
The result, across every region and every asset class, is a category-wide pattern: inconsistent service, fragmented reporting, and operating overhead that the property manager absorbs alone.
Cerv exists to replace the model.
One in-house team across five disciplines. One published standard, scored each visit. One account team owning the relationship across every service in scope. One monthly report.
The category answer to vendor sprawl is not a better vendor. It is a different operating model.
Read the standard →
01 Thesis01 Thesis02 StandardThe operating model.
The Cerv Standard is the four-part framework that runs every service across every market. Published, measured, owned, reported, applied identically whether the property is a single asset or a portfolio of twenty.
01Published
Service standards documented per scope, available to clients.
02Measured
Inspections scored against the standard each visit.
03Owned
One account team across all five services.
01Reported
Single-pane visibility across the portfolio.
03 Founder
Kade Thomas
Chief Executive Officer2021
Austin, Texas
LinkedInFounded
Based
ConnectBuilt with the customer at the center of the model.
Kade Thomas founded Cerv in 2021 after a decade operating across commercial real estate, hospitality, and property services. The pattern he observed was structural: the category's economic model favored vendor fragmentation, and the buyer absorbed the cost.
Cerv was built to invert the math. In-house operators instead of subcontracted labor. A published standard instead of a sales promise. One accountable team instead of five disconnected ones.
Four years in, the model holds across fifteen markets and five service verticals — and the thesis has only gotten sharper as the company has scaled.
Founder_01The operators.
Cerv is built and run by a team of operators with deep experience across commercial property, hospitality, and category-defining service businesses. The people who own the work, named and accountable.Behind everything we do is a team of people who truly care. We bring our full selves to the table—open-minded, collaborative, and ready to make something great.
Kathrin Schneider
SVP of RevenueCerv nashville teamJohnny McDoNNELL
VP of Operations05 NewsroomSelected press, podcast features, and category commentary.
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The Cerv Standard 001
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Executive Property Tours: Nasvhille
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BOMA SRC 2026: Nashville 2025
06 MarketsOperational across fifteen markets in five states.
Texas, Tennessee, Louisiana, the Carolinas, and Florida. One standard, identical across geography.
Markets
15 Metros
States
05HQ
Austin, TexasCoverage
South — Southeast — Gulf